Privacy Policy

Cactus Ridge Services ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, phone calls, text messages, and service visits.

1. Information We Collect

• Contact information you give us: name, address, phone number, email, and details about the service you need.
• Service records: appointment history, equipment serviced, invoices, and technician notes.
• Website data: pages viewed, referring source, device/browser type, and general location (via cookies and similar technologies).
• Communications: the content of forms, emails, phone calls, and SMS/text messages you exchange with us.

2. How We Use Your Information

• To schedule, dispatch, and complete requested services.
• To send appointment confirmations, technician ETAs, quotes, invoices, and follow-ups by phone, email, or text.
• To respond to questions, reviews, warranty claims, and support requests.
• To improve our website and services, and to comply with legal obligations.

3. SMS / Text Messaging Privacy

When you provide your mobile number and opt in to receive text messages from Cactus Ridge Services, the following applies:

• Consent is required. We only send SMS messages to numbers that have opted in through our website form, in person, over the phone, or in writing.
• No mobile opt-in sharing. Mobile phone numbers and SMS consent data are never shared, sold, or transferred to third parties or affiliates for their marketing or promotional purposes. This includes any information collected on our SMS opt-in forms.
• Message types may include appointment confirmations, technician on-the-way notices, quotes, invoices, service follow-ups, and occasional service reminders.
• Message frequency varies based on your service activity.
• Message and data rates may apply based on your wireless carrier plan. Cactus Ridge Services does not charge you for SMS messages.
• Opt out any time by replying STOP to any text message from us. You will receive one confirmation message and no further texts.
• Help: reply HELP to any text or call 940-227-3103 for assistance.
• Carriers not liable. Wireless carriers are not liable for delayed or undelivered messages.

Service providers that help us deliver SMS messages (for example, a messaging platform) process phone numbers only to transmit our messages on our behalf and are contractually prohibited from using them for their own marketing.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us operate our business (scheduling, dispatch, payment processing, email/SMS delivery, hosting, analytics), under contracts that limit their use of the data.
• Legal and safety requirements when required by law, subpoena, or to protect the rights, safety, or property of our customers, employees, or the public.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.

As noted above, mobile phone numbers and SMS consent data are excluded from any sharing for third-party marketing purposes.

5. Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, measure site traffic, and understand which content is useful. You can control cookies through your browser settings.

6. Data Retention

We keep service and customer records for as long as needed to provide services, honor warranties, comply with tax and legal requirements, and resolve disputes. Marketing SMS records are kept only as long as needed to document consent and honor opt-outs.

7. Your Choices

• Marketing email: click the unsubscribe link in any marketing email.
• SMS: reply STOP to any text.
• Access, correction, deletion: contact us using the details below to request access to, correction of, or deletion of your personal information, subject to legal recordkeeping requirements.

8. Children's Privacy

Our services are directed to homeowners and are not intended for children under 13. We do not knowingly collect personal information from children.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after an update means you accept the revised Policy.

11. Contact Us

Cactus Ridge Services
5762 U.S. Hwy 380, Bridgeport, TX 76426
Phone: 940-227-3103